Frequently Asked Questions
Everything you need to know about your Satorisan journey.
What materials are used in Satorisan footwear?
We use premium, conscious materials including high-quality leathers, organic cotton, and recycled rubbers to ensure both durability and a unique, lived-in aesthetic.
How do I find my correct size?
Most of our models fit true to size. We recommend checking our detailed Size Guide on each product page, which includes centimeter measurements for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a shipping label.
How should I care for my shoes?
To maintain the quality of your shoes, we recommend cleaning with a damp cloth and mild soap. For leather models, use a specialized conditioner to keep the material supple.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Are your products sustainably made?
Sustainability is at our core. We focus on long-lasting quality to reduce waste, use eco-friendly tanning processes, and partner with suppliers who follow ethical labor standards.